What we did
Hyundai Motor Company
Establishment and building of Kona chatbot strategy
In the era of artificial intelligence (AI), Hyundai Motor Group and FRUM carried out a leading chatbot project together for the Korean market. For the purpose of introducing the newly launched Kona and hosting question and answer sessions, we planned/built a chatbot service based on Microsoft’s AI solution. The Kona chatbot is able to respond to customers 24 hours a day, 365 days a year on both mobile and PC, and has the added advantage of running via Facebook. This artificial intelligence chatbot, developed to be customer-friendly using FRUM’s specialized customer experience branding methodology, was chosen as Hyundai Motor Group’s standard chatbot solution.
Project Inquiries
Companies in all business sectors are constantly facing challenges. We define the nature of these challenges, then come up with the most innovative solutions through creative thinking. Give it a go.
Recruitment Information
We are looking for creative thinkers across the board. Are you able to come up with creative ideas and solutions for everything you do? If your answer is yes, we urge you to apply.